Frequently Asked Questions

Kazan Kazan is a platform where you can earn FreeByte by playing games, completing tasks and joining campaigns. You can turn the FreeByte you earn into mobile data and other digital benefits on offer.

Yes. Kazan Kazan is a platform provided by 1 GB APP COMPANY DMCC. Account, payment and personal data processes are handled under the applicable terms of use and privacy policies.

Kazan Kazan is a service provided by 1 GB APP COMPANY DMCC.

FreeByte is the digital point you can earn or buy in Kazan Kazan. You can turn your FreeByte into mobile data and other digital benefits offered in the app.

Yes. The FreeByte you earn is added to the balance in your account and can be turned into benefits offered in Kazan Kazan. FreeByte is not cash and cannot be exchanged for cash.

You can earn FreeByte by playing games, completing tasks and joining campaigns offered by Kazan Kazan or its partners. Ways to earn and reward amounts may change from time to time.

You can use your FreeByte to get the data packages and other digital benefits offered in Kazan Kazan. You can see the current options in the app.

Yes. Unless stated otherwise, FreeByte is valid for 1 year from the date it is credited to your account.

FreeByte can be transferred within set limits and conditions if the feature is available on your account. You can check the current transfer options in the app.

How long it takes for FreeByte to be credited to your account may vary by game, task or campaign. You can check when the reward will be added in the terms of the campaign or game.

First, check the reward conditions and the crediting time of the game, task or campaign. If the stated time has passed and the reward has not reached your account, you can contact Kazan Kazan user support.

Just follow the steps on the page of the campaign you want to join. How to join and the conditions required vary by campaign.

One of the campaign’s conditions, such as its dates, user criteria, a required transaction or a participation limit, may not have been met. If the problem continues after you have checked the campaign details, you can contact user support.

Some campaigns may have a limit on participants, rewards or stock. If so, these limits are stated in the campaign’s terms.

That depends on the campaign’s terms. Some campaigns can be used only once, others more than once within set limits.

Signing up for Kazan Kazan and creating an account are free. The app may offer optional paid products or services.

You may need to pay for the FreeByte or PLY packages offered in the app and, where available, a paid membership or other paid services. You can see the current price in the app before you buy.

Automatic renewal depends on the type and terms of the subscription you buy. You can check the renewal and pricing details before you subscribe.

You can cancel your subscription through the subscription management of the channel you bought it from. How you cancel depends on the payment method or app store you used.

Check that the payment went through. If the payment was completed but the balance you bought has not appeared in your account, contact Kazan Kazan user support with your transaction details.

The refund process may vary by purchase method and by product or subscription type. To ask for a refund, you can use the refund options of the channel you bought from or contact Kazan Kazan user support.

Make sure you entered your phone number correctly and that the verification code is current. If the problem continues, you can contact Kazan Kazan user support.

Signing in has two steps: first you confirm the verification code sent to your phone number, then you enter the PIN you set in the app.

If you do not remember your PIN, use the “Forgot your PIN?” option on the sign-in screen; your new PIN will be sent to your phone by SMS.

If the problem continues, you can contact user support.

The code usually does not arrive because an old version of the app is installed. First update Kazan Kazan from your phone’s app store, then close the app completely and open it again.

It may also be a network delay; you can wait a few minutes and try again, turning airplane mode on and off in the meantime.

If the code still does not arrive after updating, you can contact user support.

If you no longer have access to your old phone number, contact Kazan Kazan user support to verify your account and handle your new number.

You can send an account deletion request through the account management options in Kazan Kazan or through the user support channels. Before you delete your account, we recommend checking the terms for your current FreeByte balance and active services.

Your personal data is processed and protected under the applicable law and privacy policies to provide Kazan Kazan’s services and manage your account. For details on how your data is processed, see the personal data protection and privacy texts.

• Misusing the app, exploiting system flaws and trying to gain an unfair advantage are not allowed.
• This includes using bots or automated software, opening fake accounts and misusing several accounts of the same person.
• If misuse is found, your account can be suspended or closed, your FreeByte balance deleted and your earnings voided.
• Every FreeByte and every reward earned on Kazan Kazan is recorded.
• FreeByte or rewards added to your account by mistake because of a technical error can be taken back. Errors in your balance caused by the system are corrected.

You can contact Kazan Kazan through the support and contact channels in the app and on the official website.